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Samuel Petrou Bookkeeping Services
Refund Policy
Effective Date: 3 November 2025
Website:www.samuelpetroubookkeeping.com.au
Contact: samuelpetroubookkeeping@gmail.com | (04) 5134 2988
We aim to provide high-quality services. If you're not satisfied, please review our refund terms below.
Refund Policy - the basics
1. When Refunds Apply
Refunds may be issued if:
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You cancel before work begins
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You notify us of dissatisfaction within 7 days of service delivery
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A technical error or duplicate payment occurs
A minimum fee may be retained to cover administrative and/or preliminary service costs, even if a refund is approved.
2. Non-Refundable Situations
We do not offer refunds for:
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Completed services
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Change of mind after delivery
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Delays caused by lack of client response including government
3. How to Request a Refund
Email us with your name, invoice number, and reason for the request. We’ll respond within 5 business days. Approved refunds will be processed within 10 business days.
4. Legal Compliance
This policy complies with Australian Consumer Law. You may have additional rights under that legislation.
AI Usage & Disclaimer
These legal documents — including our Privacy Policy, Terms & Conditions, and Refund Policy — were generated with the assistance of artificial intelligence (AI) using Microsoft Copilot. While every effort has been made to ensure accuracy and relevance, the content may not constitute formal legal advice.
We recommend reviewing these documents periodically and consulting a qualified legal professional to ensure compliance with applicable laws and regulations.